About The Career Opportunity
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties
As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
General Statement
Under the general direction of the Guyana Country Manager, responsible for all Service, Repair and Assembly activities provided by the Guyana Service Center; Pressure Relief Valves, Control Valves, Isolation Valves, Actuation Repair and Measurement devices.
Duties and Responsibilities
- Manage all Service and Operations aspects specific to Mechanical Services and Repair activities.
- Specific responsibilities to include:
- Responsible for creating and fostering a Safety First Culture.
- Responsible for creating and fostering a culture of Customer service excellence.
- Maintain effective communication and working relationship with Customers and internal constituents (Sales, QA, Sales Management).
- Supervise, counsel, discipline, hire, and terminate, all Operations personnel as required.
- Oversee production schedules to ensure that customer delivery requirements are met.
- Oversee work processes to ensure that internal and external quality standards are followed.
- Evaluate outside vendors for services and products for internal use.
- Work closely with the sales department to understand customer requirements, resolve customer issues, and plan for future work.
- Work with Operations and Sales departments to resolve any nonconformance.
- Communicate with customers, as required, to develop and maintain good working relationships.
- Responsible for maintaining and monitoring of Inventory Levels to support the Service business.
- Assisting QC Manager with ASME/NBBI training, audits, and implementation of QC procedures.
- Implement Safety policies consistent with Company’s general policies and any Service-specific policies.
- Conduct monthly safety meetings and monthly safety inspections, correcting all deficiencies noted in the monthly inspections.
- Conduct employee training as required.
- Promote and provide a safe and healthful workplace, ensuring, availability of required personal protective equipment, supporting supervisors in their health and safety activities and initiatives and ensuring you and your subordinates complete safety training by the due date.
Needed Qualifications & Experience
- Bachelor’s degree in technical or business discipline or equivalent combination of education and experience.
- Thorough understanding of valves, actuators, and related instrumentation. Understanding to include principle of operation, related industry standards, repair procedures, and test criteria.
- Five to seven years supervisory experience in similar industry.
- Some proficiency with MSOffice.
- Strong employee management skills including: provides regular performance feedback; develops subordinates skills; encourages growth; approachable to staff; makes decisions.
- Strong written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.
- Strong customer service skills including the ability to develop rapport and trust with other employees and customers.
- Strong conflict resolution and problem solving skills.
- Strong interpersonal skills and the ability to work as part of a team.